Client's Charter

1 Provide responses to the public complaints or enquiries through Talikhidmat system within 1 working days.
2 Provide feedback to all request for advice on matters related to protocol within three (3) working days.
3 Vacancies under the jurisdiction of the State Secretary filled in within thirty (30) working days after the screening.
4 Complete the transfer / distribution of the agencies that apply within three (3) working days to complete documents and meet all the requirements.
5 Informed the client agencies on the list of development project funded by the State within fourteen (14) working days upon approval by the Sarawak State Cabinet (MMKN).


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